Returns & Exchanges

At OREO, we take pride in the quality of our snacks and want you to enjoy every bite. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged, defective, or incorrect within 30 days of purchase.

Return Process

• 1.
  Check Your Order

  Inspect your OREO cookies upon arrival to ensure they are in perfect condition and match the items listed on your receipt.

• 2.
  Contact Support

  If your order is damaged or incorrect, email our customer service team with your order number and clear photos of the product and packaging.

• 3.
  Verification Process

  Our team will review your claim within 2-3 business days to verify the issue and determine if a replacement or refund is eligible.

• 4.
  Resolution Delivery

  Once approved, we will ship out a fresh replacement order at no extra cost to you or issue a full refund to your original payment method.